Art. 1 — The parties

This mandate is concluded between 1Contact Sàrl, chemin du Grand-Puits 40, 1217 Meyrin, entered in the Geneva commercial register since 2009 — hereinafter “1Contact” — and the client, hereinafter “you”.

Art. 2 — Purpose of the mandate

You entrust 1Contact, on an exclusive basis, with the search for your home. The mandate covers the rental of a home. 1Contact undertakes:

• the selection of properties matching your criteria;
• the arrangement of viewings and, depending on the schedule, accompaniment;
• the preparation and presentation of your file;
• the submission of your file to owners or managing agents, for the properties you have viewed or seen in photographs and for which you apply, each submission being confirmed to you by email;
• the follow-up of applications through to allocation.

The mandate takes effect when 1Contact accepts your file and runs until a property for which you have applied is allocated to you, or until it ends under Article 9. There is no maximum duration.

Steps you had already taken before the mandate was opened are the subject of a written list: those whose follow-up you entrust to 1Contact fall within the mandate, those you exclude in writing remain outside it. Where no list is provided, any earlier step pursued with the support of 1Contact falls within the mandate.

1Contact does not guarantee that a home will be obtained: the decision always rests with the managing agent or the owner. 1Contact is not a party to the lease.

Art. 3 — How rooms are counted in Geneva

In Geneva, the kitchen counts as a room. A “3 pièces” is therefore the kitchen, the living room and one bedroom.

Anything in addition counts on top: a dining room separate from the living room makes one more room, and so does a box room or an alcove.

What you are looking for	The name used in listings
Kitchen + living space, no bedroom	Studio or 2 pièces
Kitchen + living space + 1 bedroom	3 pièces
Kitchen + living space + 2 bedrooms	4 pièces
Kitchen + living space + 3 bedrooms	5 pièces

Outside the canton of Geneva, the kitchen is not counted in listings. A property advertised as 3 pièces in the canton of Vaud therefore corresponds to a Geneva 4 pièces. The Geneva count, kitchen included, always applies, whatever the canton in which the property is located.

Art. 4 — File assessment and opening: 350.–

The assessment and opening of the file amount to 350.– net.

If your file is accepted, this amount covers:

• the opening of your file and of your search mandate;
• the check of your documents and the list of what is missing;
• the ratio between your income and the rent sought;
• your file laid out and ready to be presented;
• a written report, given to you alone;
• up to one hour of telephone discussion, by appointment.

1Contact passes no mark, no score and no appraisal to a managing agent. The assessment is intended for you.

If your file has to be completed after the discussion — a missing document, a document to be renewed — you have 15 days to complete it; during that period our services remain available to you without further payment.

Once your file has been accepted, no refund is due if your file is not up to date, if you do not provide the documents requested, or if you do not follow up. The assessment and the advice have been provided.

Once the mandate is open, it remains active for as long as your file is kept up to date and you reply to the proposals put to you, including after viewings.

Art. 4 bis — Online registration on 1contact.ch

This article concerns only registration made online on 1contact.ch.

Hold. On registration, the 350.– are held on your bank card; they are not debited. TWINT does not allow an amount to be held: if you pay with TWINT, the 350.– are paid immediately and are returned to you in full if your file is not taken on.

Assessment. 1Contact assesses your file within the 24 working hours following the hold and the receipt of your documents. Without a reply from 1Contact within the 5 days following the hold, your file is deemed accepted and the 350.– are debited.

File not taken on. If 1Contact cannot take your file on, it informs you by email and cancels the hold: no amount is debited. If you paid with TWINT, the 350.– are returned to you in full. 1Contact is not required to give reasons for its decision. In that case, no assessment and no advice are provided and the mandate is not concluded.

File accepted. If 1Contact accepts your file, it debits the 350.–, your search mandate becomes active and you receive a confirmation email with your access codes to the 1Contact platform. From that moment, the 350.– are no longer refundable, whether the search continues or not, including if the mandate ends under Article 9.

Conclusion of the mandate. Acceptance of these terms online, the hold of the 350.– and the confirmation from 1Contact, or the expiry of the 5-day period without a reply from 1Contact, constitute conclusion of the mandate. You authorise 1Contact to debit the amount held from that moment. No handwritten signature is required.

Art. 5 — Your undertakings

5.1 File. You provide the documents requested without delay, report anything liable to weigh on an allocation, and send any new document as soon as your situation changes — at the latest before any further viewing or request for photographs. A complete and up-to-date file is a condition of the performance of the mandate.

5.2 Communication. Day-to-day exchanges take place through the messaging in your client area or by WhatsApp; email is reserved for confirmations and formal communications. You:

• reply to proposals and to calls from 1Contact;
• give your decision as quickly as possible after a viewing or the sending of photographs — ideally within 3 to 4 hours, at the latest within 6 hours; after that time, the file is no longer submitted;
• attend the appointments agreed and announce any extended absence;
• after a viewing, when you ask for your file to be submitted, you receive an email confirming it; if that request is a mistake, you inform us in writing within the hour following that email, failing which the submission is deemed approved;
• inform us without delay of any change in your situation (income, employment, number of people).

5.3 Exclusivity. During the mandate, all steps go through 1Contact: you contact neither the owners, nor the managing agents representing them, nor the partners of 1Contact. If you spot a property yourself, you pass it on to 1Contact, which takes the steps.

This exclusivity protects your file as much as our work. The same file presented twice for the same property, once by you and once by us, loses its credibility with the managing agent and may rule out your application. It also guarantees that your documents are up to date and presented in the same way at every submission. It is the condition of our commitment: we place our reputation with the Geneva managing agents at the service of your file.

5.4 Representation of 1Contact Sàrl and submission of applications. You authorise 1Contact to complete and submit on your behalf, to owners and managing agents, the application forms and rental files, on the basis of the information and documents you have provided. Each submission is confirmed to you by email. The signing of the lease remains yours.

5.5 Enquiries. You authorise the owners and managing agents to whom your file is submitted to make the usual enquiries connected with the rental: with your employer, with your current and previous managing agent or owner, as well as commercial and creditworthiness enquiries, including with the debt collection office. This authorisation applies for the duration of the mandate and only for the properties to which you apply.

Art. 6 — The commission

The commission is 10 % of the annual rent of the home obtained, charges and parking included.

A minimum nevertheless applies, according to the number of rooms of the home obtained:

Home obtained (Geneva rooms)	Minimum commission
1 to 2 rooms	1 850.–
2.5 to 3 rooms	2 400.–
3.5 to 4 rooms	2 900.–
4.5 to 5 rooms	3 500.–
5.5 to 6 rooms	4 100.–
6.5 rooms and above	4 800.–

Art. 7 — When the commission is due

The commission is due when:

• a home for which you have applied is allocated to you;
• you withdraw after the allocation of a home for which you asked to apply;
• after the end of the mandate, you sign a lease for a property that 1Contact put to you during the mandate;
• a home is obtained outside the framework of Article 5.3;
• you change your criteria to the point of making the mandate unachievable — criteria outside the market or too strict in relation to the budget: the commission may then be claimed; it is calculated on the mandate accepted by 1Contact: 10 % of twelve times the maximum monthly rent (your budget) stated in your mandate, but at least the minimum commission under Article 6 for the number of rooms sought. Examples for a 3-room home: budget of 3 000.– per month, commission due 3 600.–; budget of 1 800.– per month, commission due 2 400.– (the minimum for a 3-room home).

Withdrawal. An allocation is binding: as soon as a home is allocated to you, the work of 1Contact is entirely accomplished and the mandate has been performed. If you withdraw at that stage, the commission for that home remains due in full: 10 % of its annual rent, charges and parking included, but at least the minimum commission under Article 6 for that home. The lease establishment fees charged by the managing agent are added to it.

Art. 8 — Payment

All amounts are in Swiss francs, net, and collected by 1Contact Sàrl.

The file assessment is held online on your card on registration and debited when your file is accepted, in accordance with Article 4 bis. With TWINT, it is paid on registration and returned in full if your file is not taken on.

The commission is due and payable in full as from the allocation, by transfer to the account of 1Contact Sàrl:

IBAN CH31 8080 8009 1211 4351 0 — 1Contact Sàrl, Meyrin, Banque Raiffeisen.

You receive a confirmation by email for every hold, every debit and every cancellation.

Art. 9 — End of the mandate

9.1 Either party may terminate the mandate at any time (Art. 404 of the Swiss Code of Obligations).

9.2 Termination by you, by email or letter, confirmed within 7 days. The following remain due: the amount of the file assessment, the commission for any application already submitted that results in an allocation, and the commission under Article 7 for a lease signed after the end of the mandate. Nothing else is due.

9.3 Termination by 1Contact, commission payable, in the following cases: a file not completed or not updated without delay (Art. 5.1), in particular before a viewing or a request for photographs; sustained failure to respond — three consecutive failures to respond, a decision not given within the time limits of Art. 5.2, or an unexcused absence from an appointment, a pre-termination email then being sent and, if it remains unanswered for 7 days, termination taking effect immediately; concealment of matters liable to weigh on an allocation (debt collection proceedings, bankruptcy, dismissal, disputes); breach of exclusivity (Art. 5.3). Where no home has been allocated, the commission payable is calculated on your mandate as accepted by 1Contact: 10 % of twelve times the maximum monthly rent (your budget) stated in your mandate, but at least the minimum commission under Article 6 for the number of rooms sought. It is claimed only where a breach of your undertakings (Article 5) has been established.

9.4 Termination is without penalty, on production of supporting documents, where you lose your employment or serious health problems make the move impossible. This does not cancel the amounts remaining due under Article 9.2.

9.5 At the end of the mandate, any sum due becomes immediately payable.

Art. 10 — Your data

Your data is used solely for your housing search. Your file is passed only to the managing agents or owners of the homes you choose.

We ask you, generally, for the documents useful in order to bring an application to a successful conclusion.

Your file is deleted three months after the end of the search, or earlier on request. Invoices are kept for ten years, as the law requires. Your data is processed in accordance with the Swiss Federal Act on Data Protection.

Collaboration. To broaden your chances and speed up your search, 1Contact may call on independent agents, agencies and specialist platforms. They act within the framework of your mandate and your documents remain protected under this article. 1Contact remains your point of contact.

Art. 11 — Version, governing law and consent

These terms are dated 13 November 2026. They apply to mandates concluded from that date.

Mandates concluded earlier remain subject to the version in force on the day they were concluded. Your amounts are those you accepted, and they do not change.

These terms exist in French and in English. In the event of any discrepancy between the two versions, the French version prevails. 1Contact retains a record of the language, the version and the date on which you accepted these terms.

This mandate is governed by Swiss law. The place of jurisdiction is the registered office of 1Contact Sàrl, subject to any mandatory places of jurisdiction.

By accepting these terms and placing a hold on, or paying for, the file assessment, you confirm that you have understood all of their provisions and consent to them.